Returns & Exchanges

At SodaStream, we want you to love your sparkling water experience, which is why we offer a 30-day return policy for all sparkling water makers and accessories purchased directly from our site. If you are not completely satisfied, you can return your unused items in their original packaging for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to start the process and receive a return authorization.

2

Print Your Shipping Label

Once your request is approved, we will email you a prepaid shipping label to ensure your SodaStream products are returned safely to our facility.

3

Pack Your Items

Securely pack your sparkling water maker and any accessories in the original box, ensuring all components are included before sealing the package.

4

Drop Off and Refund

Deliver your package to the designated carrier; once we receive and inspect your return, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing